Delivery & Returns Policy
No13 Project offers 2-5 days shipping on most UK orders. Some of our products will have longer lead time – this will be stated on the specific products.
Some larger items might require courier shipping, our team will contact you to arrange suitable time/day for delivery.
We will notify you if the product you’ve ordered require special shipping via email once the order has been completed.
Shipping cost is calculated on value, see charts below*.
Product value: £1 – £50, shipping cost: £1.95
Product value: £51 – £200 shipping cost: £4.95
Product value: £201 – £500 shipping cost: £19.95
Product value: £501 – £5,000 shipping cost: £70
Product value: £5,001 – shipping cost: FREE
*Some products that require special delivery will be excluded from this.
For those specific products, the shipping costs will be stated on description.
All orders must be signed for at point of delivery. If your order is returned because no signature was obtained, or for any other reason, you will be responsible for all return and re-delivery charges.
If someone unauthorised signs for your purchase at the address you have given us, it will not be the responsibility of No13 Project.
No13 Project ships internationally, please email firstname.lastname@example.org for quotes before placing an order.
We accept returns of undamaged items within 14 days of received purchase. All returns must include original packaging.
Products that been made to order and ‘special-order items’ are not returnable (unless faulty) – Please notify us within 7 days of purchase if you like to cancel any ‘special-order items’ order. After this time, you are entirely liable for the order.
This does not affect your statutory rights.
Furniture and Artworks
Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement at no additional charge.
How to return
Repackage the item you would like to return
along with the completed return slip to:
13 Northumberland Mansion
E5 0QX London
We will process your refund when we receive your returned item. It may take up to 14 business days from the date we process your refund for the funds to be cleared on your account. Products will be fully refunded except postage cost.
Please retain proof of postage, as we cannot be held responsible for parcels lost in transit.
Please remember that No13 Project is available for appointments, if you like the full No13 project experience and buy our products on site.
Please contact us email@example.com for any enquires.